Reference

Privacy at istana168 is built into every transaction

Your account information, payment details and gaming history are encrypted from the moment you log in.

Account data encrypted end-to-endPayment methods verified on depositWithdrawal requests checked against your IDSession logs stored locally per Indonesia law
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istana168 Privacy at istana168 is built into every transaction
CONTACT US ANYTIME

Reach our privacy team when you have questions

Live chat Open the chat widget inside your account lobby. Our support team in Makassar responds during operating hours — Monday to Sunday, 09:00 to 23:00 Jakarta time — to answer privacy questions and help you request data access.
Email support Send a formal data request or privacy concern to our inbox. We aim to respond within 48 hours with confirmation of what data we hold and steps to access or correct it.
Account settings Update your email, phone number and withdrawal address directly in the Account menu under Settings. Changes take effect immediately for new deposits; withdrawal addresses require ID verification before funds are sent.
HOW WE SAFEGUARD

Security practices that protect your account every day

Password and login

Your password is hashed before storage — we never see your actual password. Two-factor authentication via SMS or email is optional but we recommend it. Login attempts from new devices require email confirmation before the session starts.

Payment verification

DANA, OVO, GoPay and QRIS transfers are verified against your registered phone number. Withdrawals require a second approval step — you'll receive an SMS code that you enter in the lobby to confirm the payout.

Cookies and tracking

We use session cookies to keep you logged in and analytics cookies to see which games load fastest. No third-party cookies follow you off-site. You can disable cookies in your browser; you'll just need to log in again each time you visit.

Data retention

Account data stays active as long as your account is open. Game history and transaction logs are kept for 24 months after your last deposit. If you close your account, personal data is anonymised after 12 months unless a withdrawal dispute is pending.

Dispute and access

You can request all personal data we hold by emailing our support team or using the Data Download option in Account Settings. Requests are fulfilled within 30 days. You can also request correction of inaccurate information — we'll verify the change with your registered ID.

Policy changes

When we update this privacy policy, we'll email all account holders 14 days before the change takes effect. You can review the new version in the footer or in Account Settings. Continued use of your account means you accept the update.

Your privacy questions, answered

When you close your account, your login credentials are deleted immediately. Your transaction history and gaming records are kept for 12 months in anonymised form to help us investigate disputes. After 12 months, all personal data is removed from active storage. Depends on local law whether we may retain aggregated gameplay stats for research.

Yes. Go to Account Settings and select Data Download, or email our support team with your request. You'll receive a file with your profile information, all deposit and withdrawal records, game history, and any notes from support interactions. We aim to send this within 30 days of your request.

Payment details are encrypted using industry-standard SSL and stored in a separate database from your login username and password. When you deposit, your phone number is verified to match your registered account number. Withdrawals require a second SMS confirmation code before funds leave our wallet.

We share only the information necessary to run your game session — your player ID, session token and bet results. Studios do not see your email, phone number or banking details. Your account balance and transaction history stay on istana168 servers and are not sent to game providers.

Session logs are stored for 90 days and show your login times, device type, IP address and logout time. This helps us detect unusual account activity. Game logs are kept for 24 months so you can view your bet history and results. After that, older records are archived and no longer visible in your account.

Contact our support team immediately via live chat or email. We can review your session log to see when and from which device your account was accessed. If unauthorised activity is found, we'll lock your account, reset your password and help you verify all recent transactions.

We do not sell your personal data to advertisers. We use analytics to see which games are popular so we can improve the lobby experience. Where local law permits, we may show you ads for istana168 on other websites, but we do not share your name, email or gaming history with external ad networks.

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