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How we protect your legal standing

When you open an account with istana168, your account security, payment data and personal information are governed by clear terms that apply to you as a player in…

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Terms that govern your play

istana168 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

istana168 operates under terms of service that cover account creation, deposit and withdrawal rules, game play mechanics and dispute resolution. Your account is personal and non-transferable; you agree not to share login credentials or use multiple accounts. Deposits via DANA, OVO, GoPay and QRIS are processed

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according to your bank's or wallet provider's terms as well as ours. Withdrawals are subject to identity verification and source-of-funds checks to comply with anti-money-laundering standards. Where local law permits, we offer account access to residents of Indonesia. If you believe there is a breach of
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these terms, our support team can escalate your case to our legal department for review. Any changes to these terms will be notified to you in advance through your account dashboard.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

How to contact us about policy

Our support team and legal department are available to answer questions about your account terms, data rights and any concerns you have.

Live Chat Open the chat widget inside your account lobby. Available 24/7 for urgent account access or policy questions. Our team responds within seconds during peak hours and can escalate to legal if needed.

Email Support Send a detailed message to our support email address with your account number and the policy or legal issue. We reply within 24 hours with a clear explanation and next steps.

Account Settings Navigate to Settings > Legal & Security inside your account to view your stored data request form, download your activity history and submit formal data access or deletion requests.

HOW WE PROTECT YOU

Data handling and account security

istana168 uses industry-standard encryption for all deposits and account data. We store your identity details separately from your gaming activity so that payment records and play history are isolated.

Encryption Standard

All deposit and withdrawal transactions use TLS 1.2 encryption. Your DANA, OVO, GoPay and QRIS wallet credentials are never stored in plain text on our servers.

Data Separation

Your identity and payment records are stored in a separate secure database from your gaming activity. This means your withdrawal history is not linked to your play logs in the same system.

Verification on Withdrawal

Every withdrawal request triggers two-factor verification via SMS or email. You must confirm your identity before funds leave your account, regardless of withdrawal size.

Session Timeout

Your login session ends automatically after 30 minutes of no activity. You must log back in to continue, which protects your account if you step away from your device.

Data Retention

We keep your account details and transaction history for 12 months after you close your account, as required by anti-money-laundering law. After that period, your data is securely deleted.

Your Data Rights

You can request a full copy of your account data, activity history and stored payment details at any time through your Settings page. Requests are processed within 7 business days.

Your legal questions answered

Below are the questions we hear most often from players in Indonesia about account terms, data rights and policy. If your question is not answered here, reach out to our support team through live chat or email.

No. Our terms allow one account per person. Multiple accounts breach our terms and may result in account suspension. If you have forgotten your login or need to recover your account, contact our support team and we can help you regain access to your existing account.

Your account remains open and your balance is safe. We do not charge inactivity fees or expire dormant accounts. You can log back in at any time. However, if there is suspicious activity detected on your account, we may freeze it temporarily pending verification from you.

Every deposit via DANA, OVO, GoPay or QRIS is encrypted using TLS 1.2. Your payment details are never displayed in full after the transaction completes. Your wallet credentials are not stored on our servers; only a token confirming your successful transaction is kept.

Yes. Go to Settings > Legal & Security and click 'Request My Data'. We will compile your account profile, transaction history, game logs and deposit records into a file and email it to you within 7 business days. There is no fee for this request.

When you request account closure through Settings > Account Management, we freeze new logins immediately. Any remaining balance must be withdrawn first. Your data remains on file for 12 months to comply with legal requirements, then is securely deleted. You can reopen an account later using the same email.

Log in to your account and navigate to Settings > Payment Methods. You can add a new bank account or wallet. The new payment method will be verified on your next withdrawal request. Your old payment method remains on file but is inactive until you remove it manually.

Contact our support team immediately via live chat or email and provide details of the suspicious activity. We will freeze your account to prevent further transactions and begin an investigation. Change your password right away and enable two-factor verification. We will revert any unauthorised transactions where we can verify them as fraud.

How we protect your legal standing

How to contact us about policy

Data handling and account security

Encryption Standard

Data Separation

Verification on Withdrawal

Session Timeout

Data Retention

Your Data Rights

Your legal questions answered

01 Can I open more than one account?

02 What happens to my account if I don't log in for a long time?

03 How do I know my deposit data is secure?

04 Can I request a copy of my account data?

05 What happens when I close my account?

06 How do I change my payment method or bank details?

07 What if I see unauthorised activity on my account?

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